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Shipping, Return & Exchange Policy

Shipping Policy

Shipping Rates:
 
The Netherlands, Belgium, Germany:

  • €2.95

  • Free shipping on orders above €50.

  • Estimated shipping time:

1-2 business days (The Netherlands and Belgium).
2-3 business days (Germany).
 
*Orders placed before 12:00h GMT+2 will be dispatched the same day.
 
Rest Of The EU:

  • Calculated at checkout.

  • Free shipping on orders above €100.

  • Estimated shipping time:

3-8 business days (For a more accurate estimation, go to checkout).
 
*Orders placed before 12:00h GMT+2 will be dispatched the same day.
 
Other European Countries:

  • Calculated at checkout.

  • Estimated shipping time:

Varies; please check at checkout.
 
*Orders placed before 12:00h GMT+2 will be dispatched the same day.
 
Delivery Area:
Currently, we deliver within Europe, including The Netherlands, Belgium, Germany, and other European countries. We are continually working hard to expand our distribution network, so if your country is not listed, please check back regularly. Our ultimate goal is to share our "Drops Of Heaven" with the whole world! 😉

Return & Exchange Policy

Return Period:

  • You have the right to return your unopened product within 14 days from the date of receipt.

Eligibility for Returns:

  • To be eligible for a return, the product must be unopened and in the same condition as when you received it.

Initiating a Return:

  • To initiate a return, please contact our customer service team at yourfriends@blkie.com within the 14-day return period.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Refund Process:

  • Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact us immediately, providing clear details and images of the issue. We will arrange for a replacement or refund.

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